Privacy Policy
At orixalavene, we respect your privacy and are committed to protecting your personal information. This comprehensive policy explains how we collect, use, store, and protect your data when you engage with our entrepreneurial mindset education platform and services throughout Australia.
Information We Collect
We collect various types of information to provide you with exceptional educational services and support your entrepreneurial journey. Our data collection practices are transparent and purposeful.
Personal Identification
Name, email address, phone number, postal address, date of birth, and emergency contact information when you register for our programs or contact us directly.
Educational Data
Learning progress, course completion status, assessment results, feedback responses, and educational preferences to personalise your learning experience.
Technical Information
IP address, browser type, device information, operating system, and website usage patterns through cookies and analytics tools.
Financial Information
Payment details, billing addresses, and transaction history when you enroll in paid educational programs or purchase our services.
Automatic Data Collection
Our website automatically collects certain information through cookies, web beacons, and similar technologies. This includes your browsing behavior, pages visited, time spent on our platform, and interaction patterns with our educational content. We use this data to improve user experience and optimize our educational delivery methods.
How We Use Your Information
Your personal information serves specific purposes that directly benefit your educational experience and our ability to provide quality entrepreneurial education services across Australia.
Marketing Communications
We may use your contact information to send you educational content, course announcements, and promotional materials about our entrepreneurial programs. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. Even if you opt out of marketing, we'll still send you essential communications about your enrolled courses and account.
Information Sharing and Disclosure
We respect your privacy and do not sell, rent, or trade your personal information to third parties. However, we may share your information in specific circumstances that support your educational experience or meet legal requirements.
Educational Partners
We work with carefully selected educational technology providers, assessment platforms, and course delivery systems to enhance your learning experience. These partners receive only the information necessary to provide their specific services and are contractually bound to protect your privacy.
Service Providers
We engage trusted third-party service providers for payment processing, email delivery, website hosting, analytics, and customer support. These providers access your information solely to perform services on our behalf and are required to maintain confidentiality and security standards equivalent to our own.
Legal Requirements
We may disclose your personal information if required by Australian law, court order, or government regulation. This includes compliance with taxation requirements, regulatory investigations, or legal proceedings. We will notify you of such disclosures where legally permitted.
Data Security and Protection
Protecting your personal information is fundamental to our operations. We implement comprehensive security measures designed to safeguard your data against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
Our platform uses industry-standard encryption protocols (SSL/TLS) for data transmission, secure servers with regular security updates, multi-factor authentication for administrative access, and automated backup systems with encryption at rest. We conduct regular security audits and vulnerability assessments to maintain the highest protection standards.
Access Controls
Access to your personal information is restricted to authorized orixalavene staff members who require it for legitimate business purposes. Our team receives regular privacy and security training, and all access is logged and monitored. We maintain strict policies regarding data handling, storage, and disposal.
Incident Response
In the unlikely event of a data breach that may affect your personal information, we will notify you within 72 hours as required by Australian privacy legislation. We maintain detailed incident response procedures and work with cybersecurity experts to address any security concerns promptly and effectively.
Your Privacy Rights Under Australian Law
As an Australian resident, you have specific rights regarding your personal information under the Privacy Act 1988. We are committed to facilitating these rights and making the process straightforward and accessible.
Access Your Information
Request a copy of all personal information we hold about you, including how we collected it and how we use it. We provide this information in a clear, accessible format within 30 days of your request.
Correct Inaccurate Data
Request corrections to any personal information that is inaccurate, incomplete, or out of date. We will update your information promptly and notify any third parties who received the incorrect information where appropriate.
Delete Your Information
Request deletion of your personal information where there is no legitimate business or legal reason for us to retain it. Please note that some information may be retained for legal compliance or legitimate business purposes.
Restrict Processing
Request that we limit how we use your personal information in certain circumstances, such as while we verify the accuracy of disputed information or assess the legitimacy of a deletion request.
Data Portability
Request a copy of your personal information in a structured, commonly used format that allows you to transfer the data to another service provider if desired.
Object to Processing
Object to our use of your personal information for direct marketing purposes or where we rely on legitimate interests as the legal basis for processing your data.
Data Retention and Deletion
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, and resolve any disputes that may arise.
Retention Periods
Educational records and progress data are retained for seven years after course completion to support ongoing learning recommendations and alumni services. Financial and payment information is kept for seven years to meet Australian taxation and accounting requirements. Marketing preferences and communication history are maintained until you opt out or request deletion.
Automated Deletion
We have implemented automated systems that regularly review and delete personal information that has reached the end of its retention period. Account information for inactive users (no login activity for 3 years) is automatically flagged for review and potential deletion, with prior notification to the account holder.
Secure Disposal
When personal information is deleted, we ensure complete removal from our active systems and backups using secure deletion methods that prevent data recovery. Physical documents containing personal information are shredded or incinerated by certified data destruction services.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze website performance, and provide personalized content. Understanding how these technologies work helps you make informed decisions about your privacy preferences.
Types of Cookies We Use
Managing Cookie Preferences
You can control cookies through your browser settings, though disabling certain cookies may impact website functionality. Most browsers allow you to view, manage, and delete cookies, as well as block cookies from specific websites. You can also opt out of interest-based advertising through industry preference centers.
International Data Transfers
While orixalavene operates primarily within Australia, some of our educational technology partners and service providers may be located overseas. When we transfer your personal information internationally, we ensure appropriate safeguards are in place.
Transfer Safeguards
We only transfer personal information to countries with adequate privacy protections as recognized by Australian law, or to organizations that have implemented appropriate contractual safeguards. These safeguards include standard contractual clauses approved by privacy regulators and binding corporate rules that ensure consistent privacy protection.
Notification and Consent
Before transferring your personal information to a new international service provider, we will assess their privacy practices and obtain your consent where required by law. We maintain records of all international transfers and the safeguards in place to protect your information.
Children's Privacy
Our entrepreneurial education services are designed for adults and young adults aged 16 and over. We do not knowingly collect personal information from children under 16 without appropriate parental or guardian consent as required by Australian privacy law.
Verification and Protection
If we discover that we have collected personal information from someone under 16 without proper consent, we will delete that information promptly. Parents and guardians can contact us to request access to, correction of, or deletion of their child's personal information. We encourage parents to discuss internet safety and privacy with their children.
Policy Updates and Changes
We review and update this privacy policy regularly to reflect changes in our practices, technology, legal requirements, and business operations. Staying current with privacy developments ensures we maintain the highest standards of data protection.
Notification Process
When we make material changes to this privacy policy, we will notify you via email at least 30 days before the changes take effect. We will also post notice of changes on our website and may provide additional communication through our educational platform. Continued use of our services after notification constitutes acceptance of the updated policy.
Version History
We maintain a complete version history of our privacy policy, including dates of changes and summaries of modifications. This information is available upon request and helps demonstrate our commitment to transparency in privacy practices.
Privacy Inquiries and Contact Information
We are committed to addressing your privacy concerns promptly and thoroughly. Our privacy team is available to assist with questions, requests, and any issues related to your personal information and privacy rights.
Privacy Officer
Response time: Within 48 hours
General Contact
Phone: +61 2 4421 8509
Postal Address
70 Helena Street
Auburn NSW 2144
Australia
Regulatory Complaints
Information Commissioner
www.oaic.gov.au
Phone: 1300 363 992
If you have concerns about how we handle your personal information that we cannot resolve directly, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC), the national privacy regulator.